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Handling Difficult Employee Behavior

 363 RON

 access  

LevelTime to complete
LessonsTests
Introductory10 hours
151 final
 

Course description

This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching and counseling employees, you can improve their behavior and improve morale, staff retention, productivity and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

Target audience

  • This course is designed for adult learners with some management experience.

The course covers these topics:

  • Discuss the importance of addressing difficult employee behavior
  • Describe a six-step model for handling conversations about difficult behaviors
  • Apply practical tips for handling conversations about difficult behaviors
  • Recognize the common 12 difficult employee behavioral types:
    1. the Complainer
    2. the Disorganised Employee
    3. the Procrastinator
    4. the Inflexible Employee
    5. the Unmotivated Employee
    6. the Overly Sensitive Employee
    7. the Overly Confident Employee
    8. the Manipulator
    9. the Social Skills Challenged Employee
    10. the Overly Social Employee
    11. the Needy Employee
    12. the Bully
  • Describe the 12 difficult behaviors, their causes and motivations, and their consequeces
  • Outline best practices for handling the 12 difficult behaviors
  • Apply best practices to workplace scenarios involving the 12 behavioral types
363 RON

 access  


This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching and counseling employees, you can improve their behavior and improve morale, staff retention, productivity and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.